What are cookies?
Cookies are small text files that are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.
The Co-operative and cookies
The Co-operative Group does not use cookies to collect personally identifiable information about you. We use cookies for a variety of reasons, such as to remember your preferences when you visit out sites, tailor your visit, monitor traffic to enable us to improve our sites, or to ensure we remember the contents of your shopping basket when you next visit the site.
We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Twitter and Youtube. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies. We have provided a list of all third party cookies and links to further information below.
Our partners may also set cookies when they direct you to our site to buy a product. These cookies allow us to pay our partners a referral fee based on the nature of any purchase you make.
Below is a list of the main cookies used by each of The Co-operative business websites and what each cookie is used for (we have used the International Chamber of Commerce categorisations in addition to our own which should make it easier to understand):
The Co-operative Homepage cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
| group-cookienotice |
Persistent Cookie |
Used to detect whether the user has been informed about The Co-operative using cookies within the site. |
Never expires |
The Co-operative Electrical cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
| tcpl_user |
Functionality - transactional |
This identifies whether you are a registered customer. |
Session only |
| tcpl_recg_usr |
Functionality - transactional |
If you are a registered customer, this allows you to log in to the website so information such as your address details are remembered throughout the Checkout process for a better experience. |
Session only |
| RecentlyViewed |
Functionality - transactional |
This remembers the products you recently viewed on this website. |
Session only |
| basketsummary |
Functionality - transactional |
This remembers products added to your basket. |
Session only |
| Estore_Media_Code |
Performance - analytics |
We track traffic from third parties so we can indentify the source/campaign and track any subsequent sales generated. This cookie is linked to your order so we can report on this. |
30 days |
| ASPSESSIONIDCARDTCSR |
Strictly necessary |
This allows you to complete forms on this website. |
Session only |
The Co-operative Food cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
| VisitedCookie |
Functionality - relevant content |
This cookie enables a personalised homepage for first time visitors to this site. The cookie determines whether you are a new or returning visitor, then new visitors receive a 'welcome' version of the homepage. The cookie collects information in an anonymous form, the only information stored is whether you have visited the site before. |
6 months |
| VisitedCookie |
Functionality - relevant content |
This cookie enables you to 'save' selected products to a list for printing later. The cookie collects information in an anonymous form, the only information stored is whether you have visited the site before. |
6 months |
The Co-operative Bank cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
| WT_FPC |
Performance - analytics |
Webtrends Analytics, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
For privacy policy, visit:http://webtrends.com/privacy-policy/ and http://kb.webtrends.com/support/solutiondetail.aspx?Id=50140000000a79PAAQ to opt out. |
10 Years |
mbox
s_campaign
s_cc
s_invisit
s_sq |
Performance - analytics |
Omniture SiteCatalyst, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
Session only |
s_nr (Multiple values)
s_vnum (Multiple values) |
Performance - analytics |
Webtrends Analytics, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
1 Month |
| JSESSIONID (Multiple values) |
Strictly necessary |
Application server to maintain state between browser. Application spread over a number of screens. In order to complete the process, your browser must remember the information that you entered into previous screens. Session cookies are created and store this information for the duration of your visit to the website. They do not store anything on your computer's hard drive. As soon as you leave the Britannia website, the cookie is deleted from your browser's cache memory. |
Session only |
| Apache |
Strictly necessary |
Tracks users via access logs |
1 Year |
| JSESSIONID (Multiple values) |
Strictly necessary |
Web logic session tracking to maintain state between browser. In order to complete a process, your browser must remember the information that you entered into previous screens. Session cookies are created and store this information for the duration of your visit to the website. They do not store anything on your computer's hard drive. As soon as you leave the website, the cookie is deleted from your browser's cache memory. |
Session only |
| referer |
Functionality - relevant content |
Uses specified URLs from us (either partnerships, paid search or britannia) to identify where the user has come from and either give them specific phone numbers or media codes. |
30 Days |
| bank-survey |
Functionality - relevant content |
Used to track if a visitor has clicked a link indicating they do not wish to take the online survey. |
14 Days |
The Co-operative Legal Services cookies
The Co-operative Legal Services website uses a number of third party Performance and Analytics cookies, please refer to the
Third Party Cookies section below for more information
The Co-operative Funeralcare cookies
The Co-operative Funeralcare website uses a number of third party Performance and Analytics cookies, please refer to the
Third Party Cookies section below for more information
The Co-operative Travel cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
| TravelAffiliateCookie |
Functionality - relevant content |
This cookie enables the correct telephone number to be displayed on the page according to where you arrived from. |
60 days |
The Co-operative Pharmacy cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
| PO_SESSION_PHOTOONLINE (some pages use PHPSESSID which is the same) |
Functionality - transactional |
This tracks your actions during photo ordering |
Session only |
consumerUUID_*
(* = ID) to this |
Functionality - transactional |
This picks up the ordering process at a later phase should you return when purchasing photos |
1 month |
| CFID CFTOKEN |
Strictly necessary |
Helps us manage your logins and buying process in The-Clinic.com |
Session only |
| DISPLAYMODE |
Functionality - look & feel |
Application generated to determine the type of display presented to you in The-Clinic.com |
Session only |
| tcpl_recg_usr |
Functionality - transactional |
Registered users - allows you to sign in to the website so your personal details and address details are remembered throughout the checkout process |
3 months |
|
tcpl_user
basketsummary
_UserDateCookie
ASPXAUTH
RecentlyViewed |
Functionality - transactional |
Registered users - allows you to sign in to the website so your personal details and address details are remembered throughout the checkout process |
Session only |
The Co-operative Insurance cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
| WT_FPC |
Performance - analytics |
Webtrends Analytics, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
10 Years |
| cfswebcookie |
Performance - analytics |
Logs that user has entered the quote tools previously |
4 Years |
mbox
s_campaign
s_cc
s_invisit
s_sq |
Performance - analytics |
Omniture SiteCatalyst, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
Session only |
s_nr (Multiple values)
s_vnum (Multiple values) |
Performance - analytics |
Webtrends Analytics, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
1 Month |
| Apache |
Strictly necessary |
Tracks users via access logs |
1 Year |
| JSESSIONID |
Strictly necessary |
Web logic session tracking |
Session only |
| referer |
Functionality - relevent content |
Uses specified URLs from us (either partnerships, paid search or britannia) to identify where the user has come from and either give them specific phone numbers or media codes. |
30 Days |
| style |
Functionality - look and feel |
Style sheet selector |
1 Year |
| ASP.NET_SessionId |
Strictly necessary |
Maintain web session |
Session only |
| _oloCOOKIE |
Strictly necessary |
Your quote session information (no personal details) |
1 day |
| op635detailedpricegum |
Performance - analytics |
Autonomy Optimost page optimisation maximises conversation rates through multivariate testing |
2 Years |
| op635detailedpriceliid |
Performance - analytics |
Autonomy Optimost page optimisation maximises conversation rates through multivariate testing |
2 Years |
| .ASPXAUTH |
Strictly necessary |
To assert if user is authenticated |
Session only |
| AFFINITY_ID |
Strictly necessary |
Maintain web session |
1 month |
| ASP.NET_SessionId |
Strictly necessary |
Maintain web session |
Session only |
| BrandCode |
Strictly necessary |
Maintain web session |
1 month |
| CUSTOMER_SESSION_ID |
Strictly necessary |
Maintain web session |
Session only |
| MaskNumber |
Strictly necessary |
Maintain web session |
1 month |
| TestCookieEnabled |
Strictly necessary |
Test if cookies are enabled |
1 day |
| js |
Strictly necessary |
Used by Jquery |
Session only |
bank-survey
|
Functionality - relevant content |
Used to track if a visitor has clicked a link indicating they do not wish to take the online survey |
14 Days |
The Co-operative Wills and Funeral Planning cookies
The Co-operative Wills and Funeral Planning website uses a number of third party Performance and Analytics cookies, please refer to the
Third Party Cookies section below for more information
The Co-operative Motors cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
| Odyssey |
Performance - look & feel |
Allow us to provide a consistent user experience - for example search results, paging, remembering searches etc. It is an essential cookie and the website would not function without it |
Session only |
| tabnav |
Performance - look & feel |
Used to hold the name of the last tab you visited, so that it is remembered between pages |
Session only |
The Co-operative Investments cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
| WT_FPC |
Performance - Analytics |
Webtrends Analytics, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
For privacy policy, visit: http://webtrends.com/privacy-policy/ and http://kb.webtrends.com/support/solutiondetail.aspx?Id=50140000000a79PAAQ to opt out. |
10 Years |
| int_campaign |
Performance - Analytics |
Webtrends Analytics, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
For privacy policy, visit: http://webtrends.com/privacy-policy/ and http://kb.webtrends.com/support/solutiondetail.aspx?Id=50140000000a79PAAQ to opt out. |
1 month |
s_cc
s_invisit
s_sq |
Performance - Analytics |
Omniture SiteCatalyst, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
For privacy policy, visit: http://www.omniture.com/en/privacy/visualsciences/policy for more information and https://documents.hitbox.com/optout.html to opt out on the cookies page. |
Session only |
s_nr
s_vnum |
Performance - Analytics |
Omniture SiteCatalyst, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
For privacy policy, visit: http://www.omniture.com/en/privacy/visualsciences/policy for more information and https://documents.hitbox.com/optout.html to opt out on the cookies page. |
1 Month |
| Apache |
Strictly necessary |
Tracks users via access logs |
1 Year |
| JSESSIONID (Multiple values) |
Strictly necessary |
Web logic session tracking to maintain state between browser. In order to complete a process, your browser must remember the information that you entered into previous screens. Session cookies are created and store this information for the duration of your visit to the website. They do not store anything on your computer's hard drive. As soon as you leave the website, the cookie is deleted from your browser's cache memory. |
Session only |
bank-survey
|
Functionality - relevant content |
Used to track if a visitor has clicked a link indicating they do not wish to take the online survey |
14 Days |
The Co-operative Membership cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
| ggmu_ap_coop |
Strictly necessary |
This is created if you log in to the membership events diary so you can navigate to and from your event registrations and other areas of the portal without having to log in and out when you change page. |
240 minutes |
| cRememberMe |
Strictly necessary |
This cookie will remember your membership card number (used to log into the site) only if the ‘Remember Me’ checkbox is ticked. If you have chosen to tick this box, the website will automatically show the membership number on subsequent visits from the same device. |
30 Days |
| chkRemember |
Functionality - look & feel |
Remembers whether the 'Remember Me' (above) checkbox is checked |
30 Days |
| mememailtoaster |
Persistent |
Displaying membership email pop-up only if not seen previously – or after cookie expires |
7 days |
| IsMember |
Functionality - relevant content |
This cookie is set when you complete an online membership application form, to allow us to provide you with a different page dependant on whether or not you are a member. It does not collect any identifiable information. |
2 years |
Britannia cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
s_pv
mbox
s_cc
s_sq
s_ppv |
Performance - Analytics |
Omniture SiteCatalyst, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
For privacy policy visit: http://www.omniture.com/en/privacy/visualsciences/policy and https://documents.hitbox.com/optout.html to opt out on the cookies page. |
Session only |
| affinity |
Functionality - look and feel |
We work with a wide variety of partners to bring benefits to our customers and to local communities. These partners include Trade Unions and Football Clubs that have microsites on the Britannia domain. We set the affinity partner name through a cookie and this is then used to determine stylesheets, images and content for that particular partner microsite. |
3 months |
| mtgType |
Functionality - relevant content |
Setting the mortgage buyer type. This then puts specific content for the buyer type eg First time buyer products can be different to remortgage customers. |
Session only |
| JSESSIONID |
Strictly necessary |
Application server to maintain state between browser. Tools such as our mortgage and savings applications are spread over a number of screens. In order to complete the process, your browser must remember the information that you entered into previous screens. Session cookies are created and store this information for the duration of your visit to the website. They do not store anything on your computer's hard drive. As soon as you leave the Britannia website, the cookie is deleted from your browser's cache memory. |
Session only |
| TS4b6c63 |
Strictly necessary |
Session only |
| __uset PD_STATEFUL_602669ac-10b8-11df-9b2b- |
Strictly necessary |
Session only |
| c0a84102aa77 PD_STATEFUL_c77002c6-10bd-11df-9b2b- |
Strictly necessary |
Session only |
| affinity PD_STATEFUL_7c07323e-3fef-11e0-a4a5- |
Strictly necessary |
Session only |
| c0a84102aa77 PD_STATEFUL_808acd74-10b2-11df-9b2b- |
Strictly necessary |
Session only |
| c0a84102aa77 PD_STATEFUL_b0bc9b3a-10ad-11df-9b2b- |
Strictly necessary |
Session only |
| c0a84102aa77 PD_STATEFUL_ec125f7c-10bb-11df-9b2b- |
Strictly necessary |
Session only |
Smile.co.uk cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
| WT_FPC |
Performance - Analytics |
Webtrends Analytics, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
10 Years |
s_cc
s_invisit
s_sq
mbox |
Performance - Analytics |
Omniture SiteCatalyst, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
Session only |
| s_nr |
Performance - Analytics |
Omniture SiteCatalyst, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
1 Month |
| Apache |
Strictly necessary |
Tracks users via access logs |
1 Year |
| JSESSIONID |
Strictly necessary |
Web logic session tracking |
Session only |
| cfswebcookie |
Strictly necessary |
Logs that user has entered the GI quote tools previously |
4 Years |
| SmileCookieId |
tbc |
Unknown - Under investigation |
9 Years |
| itc |
tbc |
Unknown - Under investigation |
? |
| ACID |
tbc |
Unknown - Under investigation |
? |
| ASCID |
tbc |
Unknown - Under investigation |
? |
| C2 |
tbc |
Unknown - Under investigation |
? |
| mboxSession |
tbc |
Unknown - Under investigation |
Session only |
| mboxPC |
tbc |
Unknown - Under investigation |
15 days |
Goodwithmoney.co.uk cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
s_cc
s_invisit
s_sq |
Performance - Analytics |
Omniture SiteCatalyst, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
Session only |
s_nr s_vnum
|
Performance - Analytics |
Omniture SiteCatalyst, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
1 Month |
| PHPSESSID |
Strictly necessary |
This is dropped to ensure browser sessions are authenticated against the server. This doesn't store any data other than a dynamically generated hash. |
Session only |
Sunwin Services Group cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
| odyssey |
Strictly necessary |
Maintain web session |
Session only |
How to manage cookies set by The Co-operative
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored.
Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.
Your web browser has settings that let you manage which cookies can be dropped onto your computer. To learn more about the settings, click on the link for your browser:
Apple Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.mspx
Mozilla Firefox: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies.
For further information on cookies and how to switch them off see www.allaboutcookies.org
Third-party cookies
Below is a list of third-party cookies used by our websites and what each cookie is used for. We have provided links on how to opt out of any service or where you can find further information on their individual privacy policies.
3rd Party cookies
| Cookie name |
Type of cookie |
What we use them for |
How long it remains on your device(unless deleted) |
| .ASPXANONYMOUS |
Performance - Analytics |
When The Co-operative sends emails, we track whether the emails have been opened and what links have been clicked on. Our email service provider assigns this cookie so that we can report on this and improve our email offerings, making them more relevant to what you want.
For more information visit the Communicator webpage on cookies |
Variable.It is possible that it may be stored on your local PC but this is dependent on the browser being used. |
| _utma |
Performance - Analytics |
The Co-operative uses Google Analytics, a web analytics service provided by Google. We use Google Analytics to collect anonymous information about how visitors use our websites. We use this information to compile reports and to help us improve the site. The anonymous information includes the number of visitors to a site, where visitors have come to the site from and the pages they visit.
For more information visit: http://www.google.co.uk/intl/en/analytics/privacyoverview.html and http://tools.google.com/dlpage/gaoptout to opt out. |
2 Years |
| _utmb |
Performance - Analytics |
30 minutes |
| _utmc |
Performance - Analytics |
Expires when the browser is closed |
| _utmz |
Performance - Analytics |
6 months |
| is_returning |
Performance - Analytics |
CrazyEgg may record mouse clicks, mouse movements and scrolling activity on www.co-operative.coop. It does not collect any personally identifiable information and does not track your browsing habits across web sites. We are using the information collected to glean actionable insights into improving our sites. Visit CrazyEgg for more information |
TBC |
| _vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID |
Performance - Analytics |
Visual Website Optimizer uses cookies to do testing of different versions of page content on www.co-operative.coop to ensure we use the best version possible of our website. The cookies are used to keep track of the Variation of a page that a user has seen, the goals a user has completed and the fact the user has become a part of the test or not. For more information visit Visual Website Optimizer's webpage on cookie usage |
100 days |
| _vis_opt_test_cookie |
Performance - Analytics |
Session |
| _vis_opt_exp_EXPERIMENT_ID_combi |
Performance - Analytics |
100 days |
| _vis_opt_exp_EXPERIMENT_ID_exclude |
Performance - Analytics |
100 days |
| _vis_opt_exp_EXPERIMENT_ID_split |
Performance - Analytics |
100 days |
| _vis_opt_s |
Performance - Analytics |
100 days |
| _vis_opt_out |
Performance - Analytics |
10 years |