How we use your information

What are cookies?

Cookies are small text files that are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.

The Co-operative and cookies

The Co-operative Group does not use cookies to collect personally identifiable information about you. We use cookies for a variety of reasons, such as to remember your preferences when you visit out sites, tailor your visit, monitor traffic to enable us to improve our sites, or to ensure we remember the contents of your shopping basket when you next visit the site.

We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Twitter and Youtube. We do not control these cookies, but we check how these cookies might use your information before allowing them to be set on our sites. Please visit the third parties’ websites for more information on these cookies. We have provided a list of all third party cookies and links to further information below.

Some third party cookies are used to help us understand the performance of our marketing activity and improve the relevance of the adverts you see. We use these cookies to display products and services that we think will interest you, across our group of websites.

Our partners may also set cookies when they direct you to our site to buy a product. These cookies allow us to pay our partners a referral fee based on the nature of any purchase you make.



Below is a list of the main cookies used by each of The Co-operative business websites and what each cookie is used for (we have used the International Chamber of Commerce categorisations in addition to our own which should make it easier to understand):


The Co-operative Homepage cookies

 
Cookie name Type of cookie What we use them for How long it remains on your device(unless deleted)
group-cookienotice Persistent Cookie Used to detect whether the user has been informed about The Co-operative using cookies within the site. Never expires

The Co-operative Electrical cookies

 
Cookie name Type of cookie What we use them for How long it remains on your device(unless deleted)
tcpl_user Functionality - transactional This identifies whether you are a registered customer. Session only
tcpl_recg_usr Functionality - transactional If you are a registered customer, this allows you to log in to the website so information such as your address details are remembered throughout the Checkout process for a better experience. Session only
RecentlyViewed Functionality - transactional This remembers the products you recently viewed on this website. Session only
basketsummary Functionality - transactional This remembers products added to your basket. Session only
Estore_Media_Code Performance - analytics  We track traffic from third parties so we can indentify the source/campaign and track any subsequent sales generated. This cookie is linked to your order so we can report on this. 30 days
ASPSESSIONIDCARDTCSR Strictly necessary This allows you to complete forms on this website. Session only

The Co-operative Food cookies

 
Cookie name Type of cookie What we use them for How long it remains on your device(unless deleted)
VisitedCookie Functionality - relevant content  This cookie enables a personalised homepage for first time visitors to this site. The cookie determines whether you are a new or returning visitor, then new visitors receive a 'welcome' version of the homepage. The cookie collects information in an anonymous form, the only information stored is whether you have visited the site before. 6 months
VisitedCookie Functionality - relevant content  This cookie enables you to 'save' selected products to a list for printing later. The cookie collects information in an anonymous form, the only information stored is whether you have visited the site before. 6 months
Play_Session Functionality When logged in, the cookie stores the user’s email address and password, so that they don't have to log in on every visit. 90 days unless deleted

The Co-operative Legal Services cookies

 
The Co-operative Legal Services website uses a number of third party Performance and Analytics cookies, please refer to the Third Party Cookies section below for more information

The Co-operative Funeralcare cookies

 
The Co-operative Funeralcare website uses a number of third party Performance and Analytics cookies, please refer to the Third Party Cookies section below for more information

The Co-operative Pharmacy cookies

 
Cookie name Type of cookie What we use them for How long it remains on your device(unless deleted)
PO_SESSION_PHOTOONLINE (some pages use PHPSESSID which is the same) Functionality - transactional This tracks your actions during photo ordering Session only
consumerUUID_*
(* = ID) to this
Functionality - transactional This picks up the ordering process at a later phase should you return when purchasing photos 1 month
CFID CFTOKEN Strictly necessary Helps us manage your logins and buying process in The-Clinic.com Session only
DISPLAYMODE Functionality - look & feel Application generated to determine the type of display presented to you in The-Clinic.com Session only
tcpl_recg_usr Functionality - transactional Registered users - allows you to sign in to the website so your personal details and address details are remembered throughout the checkout process 3 months

tcpl_user
basketsummary
_UserDateCookie
ASPXAUTH
RecentlyViewed

Functionality - transactional Registered users - allows you to sign in to the website so your personal details and address details are remembered throughout the checkout process Session only

The Co-operative Insurance cookies

 
Cookie name Type of cookie What we use them for How long it remains on your device(unless deleted)
WT_FPC Performance - analytics  Webtrends Analytics, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. 10 Years
cfswebcookie Performance - analytics  Logs that user has entered the quote tools previously 4 Years
mbox
s_campaign
s_cc
s_invisit
s_sq
Performance - analytics  Omniture SiteCatalyst, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Session only
s_nr (Multiple values)
s_vnum (Multiple values)
Performance - analytics  Webtrends Analytics, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. 1 Month
Apache Strictly necessary Tracks users via access logs 1 Year
JSESSIONID Strictly necessary  Web logic session tracking Session only
referer Functionality - relevent content  Uses specified URLs from us (either partnerships, paid search or britannia) to identify where the user has come from and either give them specific phone numbers or media codes. 30 Days
style Functionality - look and feel  Style sheet selector 1 Year
ASP.NET_SessionId Strictly necessary Maintain web session Session only
_oloCOOKIE Strictly necessary Your quote session information (no personal details) 1 day
op635detailedpricegum Performance - analytics  Autonomy Optimost page optimisation maximises conversation rates through multivariate testing 2 Years
op635detailedpriceliid Performance - analytics  Autonomy Optimost page optimisation maximises conversation rates through multivariate testing 2 Years
.ASPXAUTH Strictly necessary To assert if user is authenticated Session only
AFFINITY_ID Strictly necessary Maintain web session 1 month
ASP.NET_SessionId Strictly necessary Maintain web session Session only
BrandCode Strictly necessary Maintain web session 1 month
CUSTOMER_SESSION_ID Strictly necessary Maintain web session Session only
MaskNumber Strictly necessary Maintain web session 1 month
TestCookieEnabled Strictly necessary Test if cookies are enabled 1 day
js Strictly necessary Used by Jquery Session only
bank-survey
Functionality - relevant content Used to track if a visitor has clicked a link indicating they do not wish to take the online survey 14 Days

The Co-operative Wills and Funeral Planning cookies

 
The Co-operative Wills and Funeral Planning website uses a number of third party Performance and Analytics cookies, please refer to the Third Party Cookies section below for more information

The Co-operative Membership cookies

 
Cookie name Type of cookie What we use them for How long it remains on your device(unless deleted)
ggmu_ap_coop Strictly necessary This is created if you log in to the membership events diary so you can navigate to and from your event registrations and other areas of the portal without having to log in and out when you change page. 240 minutes
cRememberMe Strictly necessary This cookie will remember your membership card number (used to log into the site) only if the ‘Remember Me’ checkbox is ticked. If you have chosen to tick this box, the website will automatically show the membership number on subsequent visits from the same device. 30 Days
chkRemember Functionality - look & feel Remembers whether the 'Remember Me' (above) checkbox is checked 30 Days
mememailtoaster Persistent Displaying membership email pop-up only if not seen previously – or after cookie expires 7 days
IsMember Functionality - relevant content This cookie is set when you complete an online membership application form, to allow us to provide you with a different page dependant on whether or not you are a member. It does not collect any identifiable information. 2 years

Sunwin Services Group cookies

 
Cookie name Type of cookie What we use them for How long it remains on your device(unless deleted)
odyssey Strictly necessary Maintain web session Session only


How to manage cookies set by The Co-operative

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored.

Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.

Your web browser has settings that let you manage which cookies can be dropped onto your computer. To learn more about the settings, click on the link for your browser:

Apple Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.mspx
Mozilla Firefox: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies.

For further information on cookies and how to switch them off see www.allaboutcookies.org

Third-party cookies

Below is a list of third-party cookies used by our websites and what each cookie is used for. We have provided links on how to opt out of any service or where you can find further information on their individual privacy policies.

3rd Party cookies

 
Cookie name Type of cookie What we use them for How long it remains on your device(unless deleted)
.ASPXANONYMOUS Performance - Analytics  When The Co-operative sends emails, we track whether the emails have been opened and what links have been clicked on. Our email service provider assigns this cookie so that we can report on this and improve our email offerings, making them more relevant to what you want.

For more information visit the Communicator webpage on cookies
Variable.It is possible that it may be stored on your local PC but this is dependent on the browser being used.
_utma Performance - Analytics   The Co-operative uses Google Analytics, a web analytics service provided by Google. We use Google Analytics to collect anonymous information about how visitors use our websites. We use this information to compile reports and to help us improve the site. The anonymous information includes the number of visitors to a site, where visitors have come to the site from and the pages they visit.

For more information visit: http://www.google.co.uk/intl/en/analytics/privacyoverview.html and http://tools.google.com/dlpage/gaoptout to opt out.
2 Years
_utmb Performance - Analytics   30 minutes
_utmc Performance - Analytics   Expires when the browser is closed
_utmz Performance - Analytics   6 months
is_returning Performance - Analytics   CrazyEgg may record mouse clicks, mouse movements and scrolling activity on www.co-operative.coop. It does not collect any personally identifiable information and does not track your browsing habits across web sites. We are using the information collected to glean actionable insights into improving our sites. Visit CrazyEgg for more information TBC
facebook.com retargeting tag Advertising The Co-operative will use the cookie to serve an advert from The Co-operative Facebook page to visitors of www.co-operative.coop/membership and www.co-opletstalk.co.uk. Visit Facebook for more information and to opt out 180 days
_vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID Performance - Analytics   Visual Website Optimizer uses cookies to do testing of different versions of page content on www.co-operative.coop to ensure we use the best version possible of our website. The cookies are used to keep track of the Variation of a page that a user has seen, the goals a user has completed and the fact the user has become a part of the test or not. For more information visit Visual Website Optimizer's webpage on cookie usage 100 days
_vis_opt_test_cookie Performance - Analytics   Session
_vis_opt_exp_EXPERIMENT_ID_combi Performance - Analytics   100 days
_vis_opt_exp_EXPERIMENT_ID_exclude Performance - Analytics   100 days
_vis_opt_exp_EXPERIMENT_ID_split Performance - Analytics   100 days
_vis_opt_s Performance - Analytics   100 days
_vis_opt_out Performance - Analytics   10 years