Building the right momentum
We have been building for the future and investing in the services, systems and structure we need to deliver real value to our customers and members, and realise the true potential of our brand.
“It is due to our consumer-focused approach to doing business that in 2011, in spite of the economic downturn, we were able to press ahead with our business strategy, to unify our corporate structures, pursue growth opportunities, increase our membership and revitalise our social responsibility agenda.”
Read our Chair’s overview
“We will not allow the current economic downturn to knock us off the course we have set. We have the resources, the resolve and above all, the ability and the belief to make our vision a reality.”
Read our Group Chief Executive’s overview