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customer feedback


Our customers are very important to us and we like to think that we provide an excellent service, but its always nice to be told. This section of our site features a small selection of what our customers have said about the service we have provided.

What our customers say...

 

Probate -

"I am really glad we choose the Co-operative to do the Probate...I would recommend the Co-operative Probate Service to many of my friends. Actually I have told many of them, who have asked how thing are getting on, how good this Probate service has been."
S.K.H., Sidcup
"..thank you for all your help….You were both kind and considerate in answering any questions that I needed to be answered and kept me informed of what was taking place….You are a credit to your team…."
S.P., Bristol
"Thank you for your kindness, efficiency and professionalism when dealing with me and the legal affairs of my late husband. I truly couldn't have coped without your help and it was such a relief to know that my husbands affairs were being dealt with promptly and properly"
Anonymous
"I am writing to thank you for all of your work on my brothers estate. It was something that I would not have liked to attempt and has helped me enormously."
G.M., Sheffield
"I would personally like to thank you all for the support in dealing with the estate through thick and thin, making yourself available to answer any questions that I needed answering..."
K.W., Bristol
"Just a note to say thank you for all that you’ve done during these past months. I was recommended to use the Co-op and I am very glad I did…I am very pleased with the service you and The Co-operative Trust provided whilst I was trying to come to terms with my loss..."
P.N., London

Employment Law -

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"The best service I've ever had from an organisation"
R.H., London
"Thank you for all your help and support during the whole process. You made such a difficult situation so much easier… It was very refreshing dealing with an organisation which was so professional and friendly. Thank you so much."
K.W., Manchester
"I don’t think any improvement could be made. The service I received was second to none, it was excellent – I don’t know how you could improve on that. Thank you."
S.B., Cheshire
"A big thank you for all your help and support and excellent service provided in my case."
K.P., Cambridgeshire
"The service I received was excellent, I can see no room for improvement, no complaints! Thank you for all the hard work and for always being helpful and pleasant."
R.H.

Personal Injury -

"I am very pleased with the service which I have received."
J.R.W., Hove
"We would like to thank you for all your help on our case."
P.J., Stourport on Severn
"Your service was brilliant; you were very reassuring, informative, professional and friendly"
C.N., West Sussex
"You were extremely helpful and explained things thoroughly."
O.M., Cardiff
"The whole service was very friendly and helpful in all ways."
B.S., Kent

Wills -

"Your service was very professional…"
J.A. & S.J., Sunderland
"I was extremely satisfied."
K.V., Gateshead
"Everything was as comfortable as it could be expected."
C.E., Cardiff
"I was made to feel that I could ask as many questions as I needed to and the answers were given until I had understood."
A.W., Surrey
"You were extremely efficient, courteous and helpful at all times; a pleasure to deal with."
B.B. & F.B., Sale
"I think the service was excellent. We were guided and helped through everything from the comfort of home which to us made a lot of difference. We felt very well taken care of."
S.R. & N.R., Lancashire
"My case was handled very professionally and you were extremely helpful and considerate. I found the whole process an extremely pleasant experience and was dealt with very quickly and thoroughly."
J.E.S., Norfolk

Legal Advice -

"As brilliant as ever – keep it up. Thank you"
H.P., Hull
"Once again you have been very helpful, knowledgeable and professional – well done!"
S.E., Eastbourne
"My queries were handled in a very caring and professional manner. Nothing was too much trouble. You demonstrated great customer empathy, whilst at the same time sharing all the options available to me and giving me the benefit of your expertise."
A.J.B., Trentham, Staffordshire
"The service was 1st class"
B.R., Carlisle
"A perfect service as usual"
T.M., Mirfield
"We have used the Co-op for years and have not had to use your services until last and this year. We are happy with the service and how easy you made everything, when we did not know what to do."
G.H., Cambridgeshire

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