free legal advice

“Keep up the good work. I have recommended your service to my friends.” D.T., Cheshire

“The service was fantastic and very helpful. Thank you.” S.W., Bristol

“This is a fantastic service which can’t be improved as it is first class! I do think however that you could advertise this service more to your customer’s as a lot of people aren’t aware it exists. Well done Co-op Legal Advice Service.” K.P., Mid Glamorgan

“I was very pleased with the service, feeling listened to and receiving clear responses, no improvement necessary! Great service.” R.F., London

“An excellent service. The information received was informative and very helpful. I can not suggest anything that would improve your service.” E.M., Wirral

“Your service is already excellent – can’t suggest any improvements…” H.B., London

“The service I received was faultless. A prompt response and professional advice. The case handler was perfect. Many thanks.” R.F., Oxfordshire

“It is difficult if not impossible to improve your service AND it is free. You were clear, concise and professional.” M.T., Dyfed

"We have used the Co-op for years and have not had to use your services until last and this year. We are happy with the service and how easy you made everything, when we did not know what to do.” G.H., Cambridgeshire

“I think it is an excellent service and you were far more helpful than ACAS was.” J.M., London

“I did not realise this service could be accessed by myself, as a 76 years old widow it was lovely to speak to a young man who I felt understood my problem. I am all alone and it was re-assuring to think I could get help from such an important company…” P.T., Yate

“I was very pleased with the speed of answering my call. Rachel was very knowledgeable and answered my query fully. I can find nothing in my experience that would make me think anything at all could be improved.” J.D. Kent

“As brilliant as ever – keep it up. Thank you” H.P., Hull

“Once again you have been very helpful, knowledgeable and professional – well done!” S.E., Eastbourne

“My queries were handled in a very caring and professional manner. Nothing was too much trouble. You demonstrated great customer empathy, whilst at the same time sharing all the options available to me and giving me the benefit of your expertise.” A.J.B., Trentham, Staffordshire

“The service was 1st class” B.R., Carlisle

“A perfect service as usual” T.M., Mirfield

When asked on how we can improve our service the client replied "advise more people about this excellent service" C.B., Romford

“Your service was everything I expected from a legal helpline, concise, accurate and helpful.” D.R., Birmingham

“We are very satisfied with your service.” J.H., Loughborough

“You were very helpful and supportive.” W.H., Lisburn

“You were very polite, helpful and gave clear and precise information.” M.F., Sunderland

"Your service is amazing and very helpful, very down to earth, thanks.” S.G., Abbingdon

“You were very helpful and explained everything really well. I would definitely use your services again in the future.” A.W., London

“I was highly satisfied.” D.A., Barnsley

"You were very efficient in giving the advice sought. I found you to be both helpful and patient.” H.G., Lancashire

“I cannot speak highly enough of the help you have given me. It has resulted in a satisfactory conclusion. Thank you.” G.C., Kenilworth

“I was pleased with the way you handled my problem and feel there is no room for improvement.” L.P., Kent

“I am very grateful to you for your help. Excellent in every way, truly GOOD with people! Co-op is a very ethical company, a company truly there to help people.” M.S.C., Penarth

“I could not fault the service.” P.B., Watford

“Service is already excellent, having used it numerous times. Thank you.” G.J., Prestatyn

“I was very happy with the advice you gave. You were extremely helpful.” B.S., Frinton on Sea

“It was a pleasant surprise to find that the adviser was the same person who answered the phone. I thought I would be re-directed.” K.A., Ipswich

“This is an amazing service I am so pleased to have found. Thank you very much!”

“You have made me feel at ease, you are very professional, helpful and have made me feel valued. I am very grateful. Thank you for your wonderful help.” R.K., Reading

“Your service is perfect and can’t be improved which is why I always deal with The Co-op whether it’s banking or insurance.” R.S., Little Sutton

“Keep supplying your high level of service. Well done to you and your team!” T.C., Nottingham

“Excellent service, everything explained and next steps advised.” J.H., Cheshire

“Fantastic service – every time I have phoned I got real, helpful advice.” M.W., Dyfed

“I am really surprised at the service and quality of information I have received from you. It has made me look at other services provided by the Co-op. I do not normally rate a service as “excellent”, it is rare to be so satisfied by a service. Well done!” J.J, Middlesea
 
“I found the service very reassuring and friendly. You provided me with helpful advice which made me feel more positive and supported as we have never had the need for anything like it before. Thank you.” S.R., Romford

“Excellent. Fully explained.” K.B., Nottingham

“I was very impressed.” D.C., Nottingham

“Your website is absolutely brilliant, absolutely superb. It was really helpful and I am so grateful at this horrible time.” P.W., Wakefield

“I was very pleased and thankful for the support and reassurance that was given to me. I would not hesitate to use your services again. You were the only people that have tried to help me and my family during the extremely stressful time. Thank you so much.” H.C. Durham

“You were absolutely fantastic. Extremely helpful and reassuring.” J.L., Plymouth

“I was treated in an extremely courteous and competent manner.”J.O., Reading

“You were excellent!” M.F., Essex

“It is a high quality service you offer and a credit to The Co-operative Group.” P.J., Llanbrymaic