Legal services 'should adapt with customer in mind'

Legal services providers may wish to focus on customer care in a bid to remain commercially viable, as an expert claims high standards will be "a matter of routine" for alternative business structures (ABS).

Professor Mayson, strategy and director of the Legal Services Institute at The College of Law, told a recent conference: “These organisations will effectively rewrite the way legal services are delivered."

ABS companies may offer a range of products including free will writing advice, personal injury support and conveyancing, as regulation changes have made it possible for lawyers and non-legal professionals to work together.

The expert suggested existing companies should not fear the shake up, advising them to improve their legal services and adapt to meet changing market and consumer demands.

Such customer-friendly modifications may help more people access justice, as a recent report by the Association of Personal Injury Lawyers found one-in-four Britons would be too embarrassed to make an accident at work claim even if they were seriously injured.

Published by Tessa Jones