our customer promise

values and principles in action

As part of The Co-operative Group, The Co-operative Legal Services trade according to the values of self-help, self-responsibility, democracy, equality, equity and solidarity.

The Co-operative Legal Services exists to provide a trusted source of legal advice and help for members of The Co-operative Group and the general public alike.

We have a commitment to offering straightforward value-for-money services and an ethos of social responsibility. The Co-operative Legal Services offer all the expertise of a high street solicitor PLUS you have all the added reassurance of dealing with The Co-operative Group and we promise :

To provide free initial legal advice from our legal experts:

• The discussion between you and The Co-operative Legal Services is confidential at all times
• Our legal advice is completely impartial and free of charge
• We provide clear recommendation on the best way to proceed with your particular issue

To provide fixed fee quotes in advance of any work. This means:

• We do not charge by the hour
• We will provide a detailed itemised quote explaining all the legal costs and disbursements before the commencement of any work
• We do not change prices midway through the process

To provide a convenient service, that suits your needs and that leaves you in control at all times:

• Telephone based, saving you time and money
• No need to visit our offices
• For Probate cases where a face-to-face meeting is required we will visit you at home or another convenient location
• You can determine the level of your involvement and we will move at your pace

To provide clear communications in plain english with a friendly and approachable manner:

• You’ll find us easy to talk to
• Discussions are free of jargon
• Documents are easily understood

To be open, honest and transparent at all times:

• We keep you up to date with progress on your case
• We follow The Co-operative Group values
• We ensure you have all the necessary information and are aware of all the options available to you before making any decisions
• Our members tell us what is important to them through area committees and regional boards; we listen and act on it