Obtaining an admission of fault
When we take your claim on we immediately start work to establish who is at fault, the identity of their insurer and what information and evidence is required to prove this. We quickly inform the insurer of the person at fault that you are making a claim against them and negotiate their admission of liability on your behalf.
Identifying the person at fault and their insurer
Depending on how much information you have, we use a range of methods to ensure that the person at fault and their insurer is identified as soon as possible:
If the person at fault is not known
If the name of the person at fault is not known we will:
- Contact the DVLA in order to identify the registered keeper of the vehicle if you have a registration number
- Contact the police to obtain any information that they have relating to the accident
If the insurer of the person at fault is not known
In this situation we use the Motor Insurance Database to establish the identity of the insurer of the person at fault.
If you've been involved in a car accident and the driver at fault is uninsured we may still be able to pursue your claim through the Motor Insurer's Bureau.
We have electronic links in place with many organisations, enabling us to gather any missing information quickly and effectively. Prompt identification of the person at fault and their insurer enables us to negotiate an admission of liability as soon as possible.
Obtaining an admission of fault can require determination and careful negotiation. Our proactive approach seeks to achieve this in the fastest possible time.