contact us

If you have a question, please just get in touch

1. If you have any questions about your membership, please get in touch by email, phone or in writing:

You can email us at: membershipcontactus@co-operative.coop

Did you know that you can update your address, contact details and change your payment method with us online. If you do contact us, please note emails are not secure and for your protection should not include any personal details. To enable us to accept instructions via email your email address needs to be registered on your membership account, which you can do on the Update Contact Details page when logged into your account.

You can write to us at:

The Co-operative Membership Department 10703
1 Angel Square
Manchester
M60 0AG

You can call us on: 0800 023 4708

Calls to 0800 numbers are free for BT customers. Call charges from other companies may vary and you may want to check this with your service provider. Lines are open Monday to Friday, 9am – 7pm and Saturday 10am – 4pm, excluding bank and public holidays. Calls may be monitored for quality standard purposes. In addition, we regularly gather feedback from members who have used our helpline to ensure we provide the best possible service.

2. If you have any questions about your local Co-operative Food store

You can email us at: customer.relations@co-op.co.uk

You can write to us at:

The Co-operative Group
Customer Relations
Freepost MR9473
Manchester
M4 8BA

You can call us on: 0800 068 6727