Share of the profits
As a member of The Co-operative Group, you can earn points when you shop with us. The value of a point is linked to the profit our business makes. Unfortunately, after a very difficult year, we do not have profits to share with our members. However we are focussed on the recovery of the business and the need to rebuild trust and integrity with our members and customers.
We have a commitment to champion a better way of doing business for you and your communities and we would like to thank you for standing by us and remaining loyal to us during this difficult time.
You can find out more about the performance of the Co-operative Group in 2013 by viewing our annual report here. If you have any questions about your payment, please email firstname.lastname@example.org or call 0800 023 4708
Here are some questions answered
How we work out your share
There are lots of places you can earn points with The Co-operative Group. From our high street businesses, like The Co-operative Food, or online with The Co-operative Electrical. Choose The Co-operative each time you shop, and you'll see the points quickly mounting up.
When we know how much profit we've made throughout the year, we'll convert your points into pounds and pence. You'll get a payout twice a year, in June and November.*
- Your payout in November is an interim payment. These points are calculated from what you spend with us from January through till June
- The following June we'll then work out our total profit, do the final sums and pay you the difference. For example, in June 2009 every point was worth 2p. Your points this time are calculated from the previous year, January to December. If the value of a point in June is worth more than that of November, we will make up the difference.
How much does it cost to become a member?
£1 is deducted from your first share of the profits payment and held in a share account. If you choose to cancel your membership, your £1 is returned or donated to The Co-operative Membership Community Fund.
Points to Note
*The share of the profits is paid from distributable profits of Co-operative Group Limited and is approved by our members. The value of a membership point awarded for your trade with us may vary each year. If the Group does not declare a profit, the points you earn may not be given a value. Please see full terms and conditions
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