Sustainability Report 2013



The Co-operative Group is the UK's largest mutual business owned by over 8 million members. We operate 4,500 retail outlets and employ almost 87,000 people. We are a major food retailer, the largest funerals provider in the UK, a general insurance business and legal services provider. Our business is guided by the values and principles of the Co-operative Movement.

As we have done for over a decade now, in our 2013 Sustainability Report we set out how we are addressing the key sustainability issues for our business and seeking to be among the leading businesses in areas such as supporting the communities in which we operate, responsible retailing, protecting the environment and stakeholder engagement.

What's in our Report

What's in our Report

Our Sustainability Report sets out our approach to the key sustainability issues for our business in 2013, and provides an open and honest account of our performance.

What's in our Report
Chair's overview

Chair's overview

“The period covered by this Report has been one of unprecedented turmoil for The Co-operative Group... But I am determined not to lose sight of all the good things that our colleagues, members and customers have continued to deliver on, even in these most extraordinary of times.”

Chair's overview
CEO's overview

CEO's overview

"This Report reflects a period of transition for us as we recover from the crisis of 2013. Our new Purpose reflects that how we run our business is more important than merely maximising our profits. It takes us back to our roots, and the very reason why we developed our co-operative approach".

CEO's overview
Social responsibility

Social responsibility

We are investing in and supporting communities across the UK; contributing to international development through our work on fair and ethical trade; taking a responsible approach to the food, financial and other products we sell; and promoting a more equal and inclusive society.

Social responsbility
Protecting the environment

Protecting the environment

We are working to protect the natural resources that our business and wider society depend on, not least by addressing our climate change impacts, taking a sustainable approach to waste management and minimising our use of resources across the business.

Protecting the environment
Delivering stakeholder value

Delivering stakeholder value

We aim to deliver value to stakeholders in a socially and environmentally sustainable way. We are providing members with opportunities to engage with our business; building an inclusive, safe and supportive environment for colleagues; fostering customer loyalty and satisfaction; and working closely with suppliers.

Delivering stakeholder value
Performance overview

Performance overview

Against a backdrop of financial and governance challenges, we have made good progress on key aspects of our sustainability agenda, though of course have experienced some setbacks as reported here.

Performance overview
Expert commentary

Expert commentary

“There has been a lot of pain and bewilderment around The Co-operative, but the heart and soul of The Co-operative Group is alive and well… here in these pages, and in the promise for 2014 and beyond”.

Expert commentary
Downloads

Downloads

Downloads of our main Report sections (including The Co-operative Bank Sustainability Review), our Performance Overview, our sustainability policies, and our previous sustainability reports.

Downloads