Membership terms and conditions

1. Application for membership

1.1 Membership card details

1.2 Ownership of card

1.3 Joint membership

1.4 Changing personal details

1.5 Businesses that accept the card

1.6 Card usage

1.7 Managing your account online

1.8 Changes to the membership scheme

2. Earning Points

2.1 Registering points on previous purchases

2.2 Businesses excluded from the scheme

2.3 Transactions excluded from the scheme

2.4 Non-UK residency

2.5 Earning points through democratic activity

2.6 Refund or return of goods

2.7 Bonus Points

3. Payment calculation

3.1 Affinity partners

3.2 Charitable donations

3.3 Gift Aid declaration notice


4. Receiving your payment


5. Spending your share of the profits vouchers

5.1 Exchanging your vouchers

5.2 Lost or stolen card or vouchers

5.3 Share of the profits and tax

5.4 Power of Attorney


6. Cancelling your membership

6.1 How to cancel your membership

6.2 If we cancel your membership

6.3 What Happens when you die

6.4 Bankruptcy of a member

6.5 Repayment of your share of the profits


7. Data Protection


8. Contacting us about your membership record


9. Appendices

9.1 Appendix 1 - The Co-operative Travel

9.2 Appendix 2 – The Co-operative Insurance  

9.3 Appendix 3 – The Co-operative Banking Group

9.4 Appendix 4 - The Co-operative Funeralcare

9.5 Appendix 5 - The Co-operative Food

9.6 Appendix 6 - The Co-operative Pharmacy

9.6  Appendix 7- The Co-operative Electrical

9.7 Appendix 8- The Co-operative Legal Services

Welcome to The Co-operative Group

Thank you for choosing to become a member of The Co-operative Group. This document contains a summary of the key provisions affecting individual members. This summary is only a guide. The definitive statement is in the registered rules of The Co-operative Group Limited, which will govern the position if there is any conflict. If you need a copy of the current version of the registered rules you should telephone 0800 023 4708. In addition the document contains some further terms and conditions which you must agree to as a condition of membership. These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. English law applies to our relationship with you.

Definitions

The Co-operative Group, Co-operative Group, the Group or we/us is Co-operative Group Limited.
The scheme means The Co-operative Membership scheme.
Your card is any card that we give or send to you to use.
Trading period is the time period you earn your points prior to payment.

Interim payment is the payment made for trade done in the period from 1 January to 30 June - the scheme's financial half year. This payment is made in November.
Final payment is the payment made for trade done in the period from 1 January to 31 December – the scheme’s financial year. We will take off from this any interim payment made to you. This payment is made in June.
Bank working day is any day between 9am and 5pm which is not a Saturday, Sunday or English bank or public holiday.

Purpose of the membership scheme

The third principle of co-operation - Members' Economic Participation

Members contribute equally to, and democratically control, the capital of the cooperative. This benefits members in proportion to the business they conduct with the cooperative rather than on the capital invested.

The scheme exists reward our members for their economic participation.  It returns a dividend ‘share of the profits’ to members of The Co-operative Group in relation to the level of trade undertaken with the Group’s businesses. The dividend is paid from distributable profits of Co-operative Group Limited.  The value of a point awarded for trade is variable and is dependent upon the financial performance of The Co-operative Group.  The Group may make payments to members which are not related to the financial performance of the business.  These payments are made at the discretion of the Group’s Board.
 

1. Application for membership

We welcome applications from customers who share our values and principles. As a member you are required to hold and retain one share in Co operative Group Limited and this will be paid for through the deduction of £1 from your first share of the profits payment - this is your investment.  We reserve the right to refuse any application for membership.

Your investment makes you a shareholder in Co-operative Group Limited. The position you occupy as a shareholder of Co operative Group Limited is no different from that of a shareholder in any other corporate body in the sense that, if Co operative Group Limited fails, you may not have all, or any of your investment returned to you. Your investment can be withdrawn without penalty at the discretion of the Board. We, unlike banks and building societies, are not subject to supervision by the Prudential Regulation Authority. If you have any questions regarding the code please address them to: Shares Department, Co-operative Group Limited, 1 Angel Square, Manchester M60 0AG.

You can apply to become a member in the following ways:

  • online by visiting www.co-operative.coop/membership
  • phone by calling 0800 023 4708. When you apply by phone you will be asked to register security details on your membership record. We do this to help us make sure that when you call us in the future we can confirm that we are talking to you and not someone who has stolen your card. This will help to protect you against fraud.
  • branch and store by application form which you can pick up in our branches or stores.

If you send us an application form to become a member but do not sign the form we will still send you a card. When you use the card for the first time you accept our terms and conditions and rules of The Co operative Group.

1.1 Membership card details

As an individual member of Co operative Group Limited you will receive a membership card.

1.2 Ownership of the card

The Co-operative Membership card is issued by and remains the property of Co operative Group Limited. Your card is evidence of your membership and you may be required to produce this in certain circumstances.

 The membership card is not a credit card, cheque guarantee card, debit card or a savings account card.

1.3 Joint membership 

If you hold a joint membership share account, unless you have told us otherwise, the first named person will exercise the membership rights. Share of the profits payments will be paid to the first named member. A membership card will only be issued to the person exercising the membership rights. The other account holder(s will still be able to have financial control of their share account but will not be entitled to a share of the profits earned by using the card. In the event of the death of a joint holder, membership will be held in the name of the surviving joint holder(s).

1.4 Change in personal details

If you move address please contact the membership helpline on 0800 023 4708 and we will update your details. You will need to tell us your membership card number or tell us your name and postcode to help us to find your record. You will be asked to register or confirm existing security questions.

If you have registered your account with us online, you can amend your details at www.co-operative.coop/membership.

If you change your name please send written confirmation to The Co-operative Membership, PO Box 3504, Stoke-on-Trent, ST6 9ED enclosing a copy of the relevant documentation i.e. Marriage certificate, change of name deed.

1.5 Businesses that accept the card

You can use your membership card at participating Co-operative Group businesses, independent Co-operative businesses and affinity partners where you see The Co-operative Membership sticker displayed.

Affinity Partners

The Co-operative Group may on a temporary or permanent basis enter into agreements with affinity partners where points or cash rewards are earned for purchases with affinity partners. Terms and conditions for the awarding of points relating to the offers from affinity partners are available at www.co-operative.coop/membership

Independent co-operative businesses

You can earn points at certain independent co-operative businesses. These businesses are not part of The Co-operative Group and operate in certain regions of the UK.  These businesses will display the membership sticker to identify where you can use your card to earn points.

Independent co-operative businesses that accept our membership card are:

Central England Co-operative* 0800 050 1601
Chelmsford Star Co-operative Society Limited 01245 490101
The Midcounties Co-operative 0800 435 902
The Southern Co-operative 0800 587 5009

*Formerly Anglia Regional Co-operative and Midlands Regional Co-operative

There may be other terms and conditions or product and service exclusions that apply if you use your membership card with the above businesses. Please check with these businesses for full details. The value of the points you earn when you trade with an independent co-operative business will be set by that business, based on its financial performance over their trading year. We will pay you these points through the next available payment we make after we have received the cash value for your trade with the independent co-operative business.  This payment will show on your statement as ‘ Independent Co-operative Societies’.

The Co-operative Bank

You can earn points at The Co-operative Bank p.l.c., which trades as The Co-operative Bank, smile and Britannia.  The bank is no longer wholly owned by The Co-operative Group.  The value of a point for your trade with the bank may vary from the value of a point set by The Co-operative Group.  We will pay you these points through the next available payment we make after we have received the cash value for your trade with the bank.  This payment will show on your statement as ‘The Co-operative Bank’. 

1.6 Card Usage

The membership card must be signed by the member named on the front of the card. It can only be used by and for the benefit of the member named on the front of the card. You must not use it as a club, charity, trust, sole trader, partnership, company or other kind of business card.

If you would like your share of the profits to be paid to a community group or charity contact the membership helpline on 0800 023 4708.

We do not have to accept that anyone apart from you has any right or interest in the share of profits earned by using your card. (For example if you are purchasing goods or services for someone else.)

You may not transfer any of your rights or duties under this scheme.

The card must not be used by anyone other than the member as evidence of a right to exercise democratic rights unless this is allowed under the rules of Co-operative Group Limited.

 

1.7 Managing your account online

You can manage your account online.  You must set up security information with us before you start to use this service. If your address is registered outside the UK, Channel Islands or Isle of Man you will not be able to access your account online.

1.8 Changes to the membership scheme

We can change the conditions of the membership scheme at any time without giving you notice and at our discretion. 

2. Earning points

To earn points you must present your card when you buy qualifying products from us. If you make purchases online or over the telephone you must quote your membership card number to earn points. Some of our products and services do not earn points. More information on these products and services are given in the business appendices.

The Co-operative Group

Business / Service Number of points awarded
Food, Pharmacy*, Funeral and Online Electrical 1 point for every £1 spent
Travel and Legal Services (Wills) 1 point for every £2 spent
Legal Services - conveyancing 250 points
Petrol stations - fuel 1 point for every £10 spent
Funeralcare - funeral planning 2,500 points for a funeral plan not applicable to any other product or service
Funeralcare - Masonry Plan 500 points
Co-operative Insurance Home and Motor policies

750 points if you have renewed your home or motor insurance policy within the last 12 months.**

Or 100 points if you have taken out a new home or motor insurance policy within the last 12 months.**

*The Co-operative Pharmacy, is no longer part of The Co-operative Group. they are now run by the Bestway group. from 6th October 2014, membership points will not be awarded for purchases made in Pharmacy branches after this date.

** For full details of how points are awarded on these policies see Appendix 2

The Co-operative Bank

Product / Service Number of points awarded
Co-operative Bank or smile credit card 100 points a year***
Co-operative Bank or smile current accounts

1200 points. You can only earn this on one current account***

Or 100 points a year if you pay more than £100 but less than £800 a month into your account.***
Co-operative Bank or smile loan 100 points a year***
Co-operative Bank, smile or Britannia savings

300 points a year if you have a cash ISA.  You can only earn this on one ISA.***

100 points a year if you have a cash ISA with a balance of less than £100, a Stocks and Shares ISA, a Guaranteed Equity Bond ISA or any other savings product.***

Fixed Term Deposits and Bonds do not earn membership points.***
Co-operative Bank, smile or Britannia mortgage

750 points a year.  You can only earn this on one mortgage.***

Or 100 points a year if you have a mortgage balance below £500.***
Co-operative Bank flexible loan 100 points a year***
***For full details of how points are awarded on these products see Appendix

 

2.1 Registering points on previous purchases

If you forget or are unable to produce your membership card at the following businesses you can register your purchase with them within the time period detailed for all outlets excluding food stores, this must be done at the outlet where you made your purchase:


  • The Co-operative Food – If you forget your card you must request a forgotten card receipt at the checkout before you pay for your goods. If you do not request a forgotten card receipt then you will not be able to claim points for your transaction. You can register your purchase online www.co-operative.coop/membership or call 0800 023 4708 within seven days. To do this you will need your forgotten card receipt.
  • The Co-operative Funeralcare – If you are not in possession of a membership number at the time of arrangement or when purchasing a funeral plan you can ask the funeral home to contact the membership helpline to obtain and verify the members’ details.
  • The Co-operative Travel – Within seven days, from the payment of the final balance, at the branch where you booked your travel arrangements.

2.2 Businesses that do not award points

You will not earn points for purchases or transactions at the following Co-operative Group outlets:

  • Travel Franchises 
  • Cash machine withdrawals or deposits
  • Subsidiary companies, unless stated in the terms and conditions

2.3 Products and services that do not earn points

There are a number of products and services that we are not able or permitted by law to award points on. For a full list of these products and services please refer to the business specific appendices at the end of this document.

2.4 Non UK Resident

If you live outside of the UK, the Isle of Man and the Channel Islands and purchase qualifying products from us you will earn a share of the profits. You are responsible for declaring and settling any tax liability with the relevant authorities where you live.

2.5 Earning Points through democratic activity

 

There may be times when you can also earn points for taking part in certain democratic activities and certain membership events run by The Co-operative Group. We will tell you about these opportunities when we run the activity.

2.6 Refund or return of goods

If you purchase qualifying products from us and return them for a refund (or cancel/amend a holiday booking) we may remove/amend any points you have earned from your card. This will not apply where this is as a result of a valid holiday/product complaint.

If you return a qualifying product for a refund and we have paid you a share of the profits for you purchase we may, in certain circumstances, ask you to return the payment we have made to you.

2.7 Bonus Points

From time to time the Group's businesses or affinity partners may award bonus points. The value of a bonus point, is not linked to the financial performance of the Group and has a fixed value of 1p.

Points awarded by an affinity partner, are funded by the affinity partner. If the affinity partner fails the Group has no obligation to fund any unpaid points they have awarded. 

Bonus points awarded by the Group's businesses are funded by the businesses themselves. Bonus points are not funded from profit distribution payments made by the Group. any bonus points you earn will be paid with the share of the profits payment.

 

3. Payment Calculation

After the end of each trading period or as frequently as we decide to declare our financial results, your points will be converted into a cash value. The proportion of profits approved for distribution to members as a share of the profits is approved at our Annual and Half Year General Meetings.

At the end of each trading period we will calculate the points you have earned. These will be converted into a cash value based on the following formula:

Proportion of profits approved for share of the profits

 = Value of a point

Total number of points accumulated by all members

 

If the Group does not make a profit the Board can still make a payment to members. This will not be a share of the profits and may be related to the trade that you have done in the trading period. The value of a point will be determined by the business.

There may be restrictions on where you can use the vouchers we use to pay you. We will explain these at the time we make the payment to you.  

 

3.1 Paying you your share of the profits

We will only pay you a share of the profits if you are a member of The Co-operative Group at the time of payment and we have recorded evidence of you buying qualifying products or services within the trading period from one of our businesses or an affinity partner.

And, we will only pay you a share of the profits if the value of the profits you have earned is greater than the minimum limit for payment. This limit is currently set at £2 but may vary for each trading period. If the value of the points you have earned is less than the minimum limit for payment we will roll this amount over to the next trading period.

3.2 Independent co-operative business payments

If you are a member of an independent co-operative business, participating in The Co-operative Membership scheme, you can use your membership card in our businesses. When you use your card we will calculate the points you have earned during the trading period and after our members have approved the profits for distribution at our Annual and Half Year General Meetings and we will convert your points to a cash value. We will send this cash value to the independent co-operative you are a member of for them to distribute to you in their next available share of the profits payment. 

3.3 Charitable donations

Your share of the profits will be paid to you in whole pounds and pence. You can choose to donate some, or your entire share of the profits to The Community Fund or other named community groups we choose to add. Depending on what you have told us to do we will pay the odd pence, or 25%, 50%, 75% or your entire share of the profits to The Community Fund and/or other named charities we choose to add. If you donate some of your share of the profits to The Community Fund you will be asked if you would like your donation to be treated as Gift Aid. Your charitable donation is only paid from your share of the profits earned through The Co-operative Group’s businesses.  It will not include rewards earned through other businesses such as affinity partners or bonus points.  

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3.4 Gift Aid declaration notice

If you ticked the box on the application form to donate your share of the profits to Gift Aid, this will happen and will go on being donated until you tell us otherwise. You need to tick the Gift Aid box on the application for your donation to be treated as Gift Aid.

This means that for every £1 you give, the charity will be able to reclaim 25 pence from HM Revenue & Customs helping your donation go further.

 

For your donation to qualify for Gift Aid you must pay enough UK income tax or capital gains tax to cover all your charitable donations in the year of donation; other taxes such as Council Tax and VAT do not qualify.

  • You can change this declaration at any time by writing to us at The Co-operative Membership, PO Box 3504, Stoke-on Trent, ST6 9ED, or emailing membership@co-operative.co.uk
  • If in the future your circumstances change and you no longer pay tax on your income and capital gains equal to the tax that the charity reclaims, you must cancel your declaration.
  • If you pay tax at the higher rate you can claim further tax relief in your Self Assessment tax return.
  • If you are unsure whether your donations qualify for Gift Aid tax relief, refer to help sheet IR65 on HM Revenue & Customs' website (www.hmrc.gov.uk)

4. Qualifying for and receiving your share of the profits and additional rewards

Your payment is dependent on both the amount of time you have been a member, and the value of qualifying transactions you have made with us, or our affinity partners.

To receive an interim payment you must have become a member between 1 January and 30 June and earned a minimum of £2. To receive a final payment for a trading year you must have become a member before 31 December and have earned a minimum of £2. If you have earned less than £2 the amount you have earned will be rolled over to the next payment period. Any interim payment paid to you during the trading year will be deducted from your final payment. 

Payments will be made in the form of vouchers or by bacs.  If we make a payment to you which is not a share of the profits, this payment will be made in the form of vouchers only and will only be exchangeable for goods; no cash alternative will be given.  You must have remained a member up to the date the share of profit payment or any other payment is made to you.

5. Spending your share of the profits vouchers

The vouchers can be used at the following Co-operative Group businesses or where The
Co-operative Membership sticker is displayed.


  • The Co-operative Food
  • The Co-operative Travel
  • The Co-operative Pharmacy
  • The Co-operative Funeralcare
  • The Co-operative Bank including Britannia
  •  The Co-operative Legal Services
  • The Co-operative Electrical

You must present your membership card when you spend your vouchers, and the number on the voucher must be the same as the number on the membership card. We may request proof of your identity.

With the exception of The Co-operative Electrical we will give change for vouchers that you use to buy products and services from us. The following independent co-operative societies do not give change if the value of your vouchers is higher than the goods and services you have purchased from them.

  • Central England Co-operative
  • Chelmsford Star Co-operative Society
  • The Southern Co-operative

We are not able to accept vouchers at the following Co-operative Group businesses:

  • The Co-operative Insurance

5.1 Exchanging the vouchers for cash

You can only exchange your vouchers for cash at The Co-operative Group Food stores, or at branches of
The Co-operative Bank including Britannia.

You must use your vouchers before their expiry date. You can return any out of date vouchers to The Co-operative Membership, PO Box 3504, Stoke on Trent, ST6 9ED and we will send replacement vouchers to you.

5.2 Lost or Stolen cards or vouchers

If your card or vouchers are lost or stolen you must tell us immediately. You can do this by calling on 0800 023 4708 or by email at membership@co-operative.co.uk. You will need to give your membership number that appears on your membership card/letter and answer a few security questions.

If we ask you to provide evidence, you must write and provide us with this evidence to: The Co operative Membership, PO Box 3504, Stoke on Trent, ST6 9ED.

Generally we will replace lost or stolen vouchers.

We may give the appropriate authorities any information considered important about the loss or theft of a card or voucher if it will:

  • help them;
  • avoid loss;
  • help get your card or vouchers back;
  • help get back any missing money.

5.3 Share of the profits and tax

You do not have to pay income tax on payments we make to you through the membership scheme. If you complete a self assessment tax return you do not need to enter any payments we make to you through the scheme.

5.4 Power of Attorney

If you are no longer able to look after your own affairs you can appoint a power of attorney to operate your card. The power of attorney will be able to request to receive any outstanding share of profits to be paid to you but they will not have any other power such as voting or participating in any democratic activity.


6. Cancelling your membership

6.1 How to cancel your membership

You may cancel your membership by calling 0800 023 4708, or by writing to us at The Co operative Membership, PO Box 3504, Stoke on Trent, ST6 9ED.

6.2 What happens if we cancel your membership?

We value your membership; however as a consumer co-operative, we reserve the right to cancel your membership if you do not purchase goods or services from The Co-operative Group for a period of two years. If you are a paid up member we will write to you at your last known address and give you two months notice of any intention to cancel. During this time you may provide evidence of purchases or other interaction with us (to be determined by us from time to time) and we will reconsider our decision to cancel.

There may be other circumstances where we believe it is inappropriate for you to remain a member. We reserve the right to cancel your membership in such circumstances, although we will always communicate the reasons why we have done this and provide you with the opportunity to discuss this with us before taking a final decision.

6.3 What Happens when you die? 

When we are advised of your death we will cancel your membership. Any points you have earned, but have not been calculated for the next share of the profits payment can be passed on to your next of kin.  We will tell the person who advises us of your death about this and will ask them where to send any other amounts that may be owing to you at that time.

Your personal representative will need to send us a photocopy of your death certificate to the following address: The Co-operative Membership, PO Box 3504, Stoke-on-Trent, ST6 9ED

6.4 Bankruptcy of a member

A trustee in the bankruptcy of a member may apply to us for repayment of your share of the profits.

6.5 Repayment of your share of the profits

In the event of your membership being cancelled for any reasons outlined in 6.2, we will retain £1 share and donate it to our charity of the year unless you have advised us that you wish it to be repaid to you. Any declared share of the profits will be paid to you.

We reserve the right to use such money to offset any debts you may have with us. In the event of your death, payments will be made to your personal representatives.

7. Data protection

7.1 Our responsibilities to you
We take our responsibilities for data seriously.

The Co-operative Group will use your information to:

  • Issue your share of the profits payment
  • Provide the products and services you need
  • Improve the quality of our products and services to you
  • Provide you with offers that we believe will interest you.

We may pass your details onto our subsidiaries and also to other co-operative societies and carefully selected organisations (our “Partners”).

We and/or our Partners would like to tell you by post, telephone and fax – including automated dialling, email SMS, MMS, or other computer methods about a wide range of offers, which may interest you. If you do not wish to receive this information please call 0800 023 4708 or tick the relevant box on the application form.

We may monitor or record telephone calls and or emails for security reasons and to improve the quality of our service to you.

When you contact us we will ask you to register security information to help protect your account. If you choose not to register this information you will not be able to manage your account over the phone or online.

If we need to we will disclose personal information to fraud prevention and other agencies to help prevent crime or where we suspect fraud.

You have a right to receive a copy of the personal data that we hold about you. There will be a charge of £10 towards the cost of administration.  To obtain a copy of the personal information we hold on you, please write to the Data Manager, The Co-operative Membership, PO Box 3504, Stoke-on-Trent, ST6 9ED or call us on 0800 023 4708 and ask for a Subject Access Request form.  The form once completed, should be returned with a cheque for £10.00 made payable to ‘ Co-operative Group Limited’.

7.2 When can we tell someone else about your account?

We may give details of your account or your name and address to any one else if:

  • the law says we must
  • we have a public duty to do so
  • it is necessary to protect our interests; or
  • you ask us to give the details to someone else or agree we can give them to someone else

8. Contacting us about your membership record

We will accept instructions and queries from you by letter, email, or by telephone, roviding:

  • The letter is signed by the cardholder.
  • Your email address has been registered with us. This can be done through our website www.co-operative.coop/membership in ‘manage your personal details’ section.
  • You complete our telephone security questions.

Any information you send to us in writing or electronically will be held by us for 36 months and then will be securely destroyed.

9. Appendices

9.1 APPENDIX 1 – The Co-operative Travel

Unless you tell us otherwise we will only award you points if you are named as the lead person on the travel booking. If you are paying for travel arrangements on behalf of someone else we will award you the points if you ask us to do so.

Points are awarded on:

  • Points are earned through The Co-operative Travel branches, which display the membership sticker and Future Travel Ltd.
  • Your points will be awarded to your membership account when you have travelled.
  • Points can be earned through The Co-operative Travel Direct call centre and online via www.co-operativetravel.co.uk.
  • The basic holiday, which are the standard brochure prices, or view data system prices indicated at the time of purchase.
  • Car hire.
  • Airport lounge.
  • Airport parking.
  • Attraction tickets.
  • Fully priced travel insurance products.
  • Scheduled flight only products.  

Points are not awarded on:

  • Purchases made in travel outlets managed for independent co-operative societies, unless they are displaying the membership sticker.
  • On third party partnership discounts.
  • Discounted Insurance products.
    The purchase of The Co-operative Travel or Co-operative gift vouchers.
  • Surcharges or supplements additional to the basic holiday cost. These include, but are not limited to:
    • Fuel surcharges
    • Flight supplements
    • Single occupancy supplements
    • Under occupancy supplements
  • Foreign exchange products
  • Cancelled travel arrangements.

Tour Operators

  • We may not award points on selected tour operators from time to time. This is at the discretion of The Co-operative Travel.
  • The Co-operative Travel will set the discount level appropriate to individual tour operators and this may change from time to time at The Co-operative Travel’s discretion.
  • Information regarding the operators who are eligible and what discount levels they offer are available from The Co-operative Travel’s branches.

Exclusive Member Benefits

You must be a member at the time of booking your travel arrangements to use a member benefit discount. If you become a member after you have booked your travel arrangements with us, then you will not be entitled to a member benefit discount or any free gift on that booking. This includes travel arrangements that are paid for in installments. If you become a member after you have booked your travel arrangements, but before you pay the final balance, you will be eligible to receive membership points.

9.2 APPENDIX 2 –  Insurance

You will earn points on qualifying policies that you hold with The Co operative Insurance.

If you hold a policy in more than one name and more than one of you are members of The Co-operative Group then the points earned on that policy will be shared equally. If you have been a member for less than a year, the points will be awared in proprtion to the time you have been a member.

If you do not maintain your policy within the agreed terms and conditions in the trading period in which points are earned, we reserve the right not to award points on those accounts or policies. This includes but is not limited to:

• If you have not paid premiums on a policy

• Made a fraudulent claim.

You will only earn points for the trading period(s) you held your policy in. If you open or close a policy part way through a trading period we will only award you points for whole months in the part of the trading period the account or policy was open.

Points are not awarded on:

• The Co-operative Investments policies (pensions, savings and life & health insurance).

• Policies if you die.

• Policies held by businesses.

• Breakdown cover which is purchased as an add-on product with a Car insurance policy.

How points are awarded

Insurance policies

You will start to earn points from the first day of the month after you have taken out the insurance policy. For example if you take your policy out on 15 June you will start to earn points on 1 July. If you become a member whilst you already hold a policy with us then you will start to earn points from the first full month you are a member.

You will earn points in the following way:

Insurance policy Points earned over six months Points earned over 12 months
Buildings and contents insurance If you have more than one insurance policy with us we will only award points at the renewal rate for one of those policies. Any other policies you hold with us will be awarded 100 points a year

375 renewal

50 new policy

750 renewal 100 new policy
Travel insurance (single policy) 50 100
Caravan insurance (single policy) 50 100
Car insurance (including Young Driver Insurance) If you have more than one insurance policy with us we will only award points at the renewal rate for one of those policies. Any other policies you hold with us will be awarded 100 points a year 375 renewal 50 new policy 750 renewal 100 new policy
Breakdown Cover – Roadside 25 50
Breakdown Cover – Recovery 75 150
Breakdown Cover – Recovery & Home Start 100 200
Breakdown Cover – European 100 200
Pet insurance – Classic Cover 50 100
Pet insurance - Select Plus 50 100
 

Motor Breakdown cover is provided on behalf of The Co-operative Insurance by AXA Assistance (UK) Ltd.

Pet Insurance from The Co-operative Insurance is provided, underwritten and administered by Allianz Insurance plc. The Co operative Insurance is a brand used by CIS General Insurance Limited. CIS General Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority. FCA/PRA registration No. 435022. Registered Office: Miller Street, Manchester M60 0AL. Registered in England No. 29999R.

Allianz Insurance plc. Registered in England No. 84638. Registered Office: 57 Ladymead, Guildford, Surrey GU1 1DB. Email: cooperativepet.info@allianz.co.uk Allianz Insurance plc is authorised by the Financial Conduct Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. FCA/PRA Register No. 121849. This can be checked by visiting the FCA website www.fca.gov.uk/register or by contacting the FCA on 0845 606 1234. CIS General Insurance Limited is not part of the Allianz (UK) Group.   

9.3 APPENDIX 3 –  The Co-operative Bank

You will earn points on qualifying accounts that you hold with The Co-operative Bank, smile and Britannia.

If you hold an account in more than one name and more than one of you are members of The Co-operative Group then the points earned on that account will be shared equally. If you have been a member for less than a year, the points will be awarded in proportion to the time you have been a member.

If you do not maintain your accounts within the agreed terms and conditions in the trading period in which points are earned, we reserve the right not to award points on those accounts or policies. This includes but is not limited to:

  • Mortgages, credit cards and personal loans which are in arrears
  • Bank accounts where you have an unarranged overdraft

You will only earn points for the trading period(s) you held your account in. If you open or close an account part way through a trading period we will only award you points for whole months in the part of the trading period the account was open.

Points are not awarded on:

  • The Co-operative Investment (pensions, savings and life & health insurance).
  • Accounts if you die on or before the closing date for the relevant trading period.
  • Fixed term deposits as profit is returned through a preferrential interest rate
  • All in force bonds. If your bond has matured or been converted to an alternative, qualifying account you will receive/earn points from the part of the trading period it has been a matured product
  • Accounts held by businesses.

How points are awarded

The value of a point for your trade with The Co-operative Bank may vary from the value of a point set for The Co-operative Group's businesses.

Credit cards and personal loans

Over a year you will earn 100 points. For the interim payment in November, we will award you 50 points. For the final payment in June, we will you a further 50 points and calculate your full year’s share of the profits. We will pay you any difference between the interim and final point value in the final payment we make to you in June. Customers applying for loans must be over 18 and have held a Co-operative Bank / smile current account for 7 consecutive months, excludes Cashminder current account.

Current account (if you pay in more than £800 on average a month in a trading period)

Over a year you will earn 1200 points. For the interim payment in November, we will award you 600 points. For the final payment in June, we will award you a further 600 points and calculate your full year’s share of the profits. We will pay you any difference between the interim and final point value in the final payment we make to you in June.

Current account (if you pay in over £100 but less than £800 a month)

Over a year you will earn 100 points. For the interim payment in November, we will award you 50 points. For the final payment in June, we will award you a further 50 points and calculate your full year’s share of the profits. We will pay you any difference between the interim and final point value in the final payment we make to you in June. *If your account is overdrawn for more than 90 days within a trading period points will not be earned.

Mortgages (if you owe more than £500 on the last day of the trading period)

Over a year you will earn 750 points. For the interim payment in November, we will award you 375 points. For the final payment in June, we will award you a further 375 points and calculate your full year’s share of the profits. We will pay you any difference between the interim and final point value in the final payment we make to you in June. If you owe less than £500 you will not earn any points.

Cash ISAs (if you have an average savings balance of more than £100 in the trading period)

Over a year you will earn 300 points. For the interim payment in November, we will award you 150 points. For the final payment in June, we will award you a further 150 points and calculate your full year’s share of the profits. We will pay you any difference between the interim and final point value in the final payment we make to you in June.

Cash ISAs (if you have an average savings balance of less than £100 or any other qualifying savings account in the trading period)

Over a year you will earn 100 points. For the interim payment in November, we will award you 50 points. For the final payment in June, we will award you a further 50 points and calculate your full year’s share of the profits. We will pay you any difference between the interim and final point value in the final payment we make to you in June.  If you have an average balance of less than £50 over the trading period you will not earn any points. Britannia products and services From 1 January 2013 qualifying Britannia products earn points through The Co-operative Membership.

 

Product type Account name Eligible to earn points





Mortgages
Standard residential mortgages Yes
Residential let mortgages Yes
Shared equity/ownership mortgages Yes
Buy to let mortgages No
Mortgages provided by, through or in association with our partner organisations such as football clubs and trade unions Yes
Savings in conjunction with an offset mortgage Yes




















Savings and investments
Easy Monthly Saver Yes
EasySaver Yes
DirectSaver Yes
DirectSaver Reserve Yes
Flexible Savings Yes
Premium Saver Yes
HomeSaver Yes
Gross Interest Deposit Account Yes
Maturity Saver Yes
Clubs and Charities Account No
FirstSaver Yes
Cash Child Trust Fund Yes
Stakeholder Child Trust Fund Yes
Savings accounts provided by, through or in association with our partner organisations such as football clubs and trade unions Yes
Limited Access Cash ISA Yes
Easy Monthly Saver Cash ISA Yes
Cash ISA Yes
Fixed Rate Cash ISA Yes
Stocks and Shares ISA Yes
ISAs provided by, through or in association with our partner organisations such as football clubs and trade unions  Yes
Bonds including fixed rate bonds and Britannia Capital Bonds No



Other products


Products provided by, through or in association with our partner organisations such as AXA & Legal and General including: No
Investment products No
Insurance No
Life protection and pensions No
Personal loans No
Legal services No
Credit cards No


If you hold an offset mortgage you will earn points at the prevailing rate for savings and mortgage balances.

 

9.4 APPENDIX 4 – The Co-operative Funeralcare

Points are awarded on:

  • Purchase of our funeral pre-payment plans
  • Funeral arrangements
  • Non-funeral sales
  • Memorial masonry sales.

Points are not awarded on:

  • • Any discounts will be deducted from the qualifying amount
    • Charges paid to third parties on behalf of clients are excluded (e.g. cemetery fees, church fees, newspaper notices etc;). These are also known as disbursements
    • Funeral, non-funeral or memorial masonry sales paid for in part (or whole) by a redeemed funeral plan/bond are excluded
    • Retail funeral, non-funeral or memorials masonry sales (e.g. hospital or local authority contract funerals, other funeral directors etc;) are excluded.
    • Full payment of the account is to be made within our payment terms. If funeral plans are taken out and paid in full, over a set period by instalments or by fixed monthly payments, then the points are awarded when the funeral plan is issued and not when the plan is used to fund the cost of a funeral.

You must be the person who pays the account or the purchaser of a funeral plan to earn points  Accounts paid for by a solicitor or bank or non-members do not qualify).

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9.5  APPENDIX 5 – The Co-operative Food

Points are not awarded on:

  • Baby milk
  • Stamps
  • Saving schemes
  • National Lottery purchases
  • Gift vouchers
  • Phone cards
  • Continuity programmes
  • In-store concessions
  • PayPoint
  • Newspaper delivery
  • Cigarettes and Tobacco

The scheme is for retail only customers – trade accounts and business-to-business sales do not earn points.

9.6 APPENDIX 6 – The Co-operative Pharmacy

The Co-operative Pharmacy is no longer owned by The Co-operative Group.  The Bestway Group will own and run them from 6 October 2014. Points will not be awarded for purchases made in Pharmacy branches after this date.

9.7 APPENDIX 7 – Online Stores -The Co-operative Electrical

Points are not awarded on:

  • Delivery charges when in force
  • Extended warranty insurance.

 

9.8  APPENDIX 8 – The Co-operative Legal Services

Points are awarded on:

  • Wills and Conveyancing only. For Wills, membership points are allocated following full payment of your Will. For Mirror Wills, membership points will be allocated to one individual member only.
  • Our Conveyancing service points are allocated on completion. (If you sell or buy another property using our Conveyancing service we will reward you with points for each transaction.) Points will be allocated to a single member irrespective of joint allocations.

Points are not earned on the following services:

  • Personal injury
  • Probate

10- APPENDIX 10

Points are not awarded for trade with our subsidiary companies unless stated in the terms and conditions.  From time to time subsidiary companies may run offers or promotions for our members.  Rules for these offers and promotions are set by the subsidiary companies and are not the responsibility of The Co-operative Group.

Co-operative Group Limited is a registered society under the Co-operative and Community Benefit Societies Act 2014. Registered No’ 525R