The Co-operative Group receives overwhelming response to “Have Your Say” campaign

24 February 2014

The Co-operative Group today urges the public to continue to help shape its future, after more than 80,000 people responded to its national survey in the week since its launch. 

The Group, the country’s biggest customer-owned and community focused business, last week launched the most wide ranging piece of research and engagement in its history, asking the public to “Have Your Say” on the issues that matter to them. The survey is being conducted for the Group by YouGov, which said it had never seen such a strong response over such a short period. 

Euan Sutherland, Group Chief Executive, The Co-operative Group said: 

“The response so far has been overwhelming and has far exceeded our expectations. In particular, we have seen a phenomenal response from members up and down the country.  

"It is testament to the part that The Co-operative can and should play in local communities that people have taken time out of their busy lives to respond. This is an unprecedented exercise for an organisation of our size and scale, but it is clear that people want to have their say and help shape the new Co-operative for the next generation.  

"Now I would urge everyone else to join in and play their part – whether they are customers, members, our staff or anyone who cares about our businesses and the communities in which they operate. This survey is for the whole of the general public. With everyone's help we can revitalise The Co-operative for all.  

“The public’s views will directly influence our wider strategic review, the results of which will be unveiled in May, but the strength of the response so far shows how important it is that we get this right. The Co-operative, with its 150 year history, is an important part of Britain’s heritage. We are asking the public to help us ensure that it remains as important for the next 150 years.” 

Peter Kellner, President of YouGov, said: 

“I don’t think there can be any doubt from this response that The Co-operative matters to people and the public do want to have their say. There's clearly a depth of feeling here. We're only a week into the survey and I’ve never seen such strong numbers over such a short period.” 

The findings of the survey will be shared at The Co-operative Annual General Meeting in May 2014 and will be published online. The survey can be accessed at

For further information contact: 

The Co-operative Group

Russ Brady
Catherine Turner
Tel:  07880 784442 
Tel: 07834 090783 

Tulchan Communications

Susanna Voyle Jonathan Sibun
Tel:  020 7353 4200  

Notes to Editors: 

As part of the survey, the UK public, including customers, colleagues and members, have been asked directly for their views. There is no limit to the number of people that can take part.
The survey is available at . It will be open until 24 March 2014, and should take around 20 minutes to complete.

Please find here a link to our video news release, B-roll footage, and campaign images  

Please find a link here for further images relating to The Co-operative  

The Co-operative Group is the UK’s largest mutual business owned by nearly eight million members.  It is the UK’s fifth biggest food retailer operating across the country with almost 2,800 local, convenience and medium-sized stores.   

Amongst its other wholly-owned businesses are the UK’s number one funeral services provider, the third largest pharmacy chain, a growing legal services operation and a major general insurer. 

As well as having clear financial and operational objectives, the Group, which operates 4,500 outlets and employs approaching 90,000 people, is a recognised leader for its social goals and community-led programmes.