Our Co-op's 2025 results
Managing challenges. Making changes. Moving ahead.
"2025 was a difficult year. Our Co-op faced rising costs, market pressures and a cyber attack.
This makes it all the more exceptional that we were able to adjust our business for the future, grow our member numbers, and make an impact on their behalf for communities, causes and climate. Thank you to our 53,000 colleagues for everything you did for our Co-op in the year."
Shirine Khoury-Haq, Chief Executive Officer
Numbers to know
Read our full financial announcement for more.
£11bn
This is 2.3% lower than 2024, reflecting a challenging period and the estimated £285m impact of a cyber attack on sales.
-£35m
Overall, we made a loss driven by market pressures and the cyber attack's estimated £86m impact to our bottom line. We're now working hard to restore profitability.
Progress in a hard year
7.2m
We've grown our active membership by 17%, and continued to make an impact on their behalf...
£6.5m
Since 2023, our Barnardo's partnership has raised over £6.5m to create positive futures for young people.
3000+
Since 2021, our Co-op Levy Share scheme has brought together funding to support apprenticeships.
* Figures show the amount pledged by partners, peers and our Co-op
-65%
Since 2016, we have reduced the carbon emissions from running our business by 65%.
Snapshots from 2025
We launch a new fund to help farmers adopt sustainable agricultural practices, supporting them in reducing emissions and promoting nature on their farms.
By the end of the year we had provided £760,000 of funding to British farmers in our supply chain.
We announce our all-colleague incentive plan. This is the first time that all colleagues - in stores, depots, funeral homes and beyond - can be rewarded for increases in group profitability.
We publish our first Intersectional Pay Gap Report, covering gender, ethnicity, disability and socioeconomic background.
In April, we are targeted by cyber criminals and shut down a number of our own systems to contain the risk, which disrupts trade.
We hold our Annual General Meeting (AGM) at Co-op Live, seeing a 22% increase in member voting as we extended voting rights to an additional 1.5 million members.
In line with our peace and co-operation campaign, we announce our decision to stop sourcing from countries where the international community has identified serious risks of human rights abuses and violations of international law.
We partner with The Hacking Games to address the root causes of cyber crime by raising awareness and reaching talented young people, opening pathways into ethical careers.
Co-op members and colleagues joined the Act Now, Change Forever mass lobby. With our partners The Climate Coalition, we campaigned to see tangible progress for people, climate and nature.
To play to our strengths as a supplier and partner to other businesses, we announce the creation of a new Group Commercial and Logistics division.
We open our second Sustainability Showcase store in Earls Barton to test changes aimed at reducing our energy use and operational carbon emissions, and to share some of the practical steps we're taking as we work towards Net Zero operations by 2035.
What's next for our Co-op?
We're owned by you, our members — we exist to do right by you, and we want your ideas on how we can make a difference together next. Make your voice count on Saturday 16 May 2026 at Co-op Live in Manchester, where we'll hold a special all-day event.
You can share your views, grab free food and goodies and meet our leaders. If you're eligible to vote in 2026, you can also put questions to our Board and take part in our Members' Discussion at our Annual General Meeting (AGM) inside the arena from 10am.
Get involved with our AGM