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My experience encompasses retail management, employee relations and governance. As a Fellow of the Chartered Institute of Personnel and Development, I regularly attend update sessions on HR management.

As your first President on the Members' Council, I used the skills gained in developing the John Lewis governance model to help set up our new governance structure. My aim remains to develop our co-operative difference. To do this, Council needs to build better links with our members, ensure colleagues have greater opportunities to understand our co-operative difference and crucially, we must help create a better balance between our business aspirations and democratic objectives.