Co-op and John Lewis extend Click & Collect partnership

17 July 2020

Co-op and John Lewis have announced today (Friday, 17 July) that its fast track, Click & Collect delivery and returns service will be available in over 500 Co-op food stores by the end of the summer, offering customers access to John Lewis products in more convenient locations.

The move will see the total number of John Lewis Partnership Click & Collect locations increase to nearly 900, double the number of current Click & Collect locations in the UK - working together to provide convenient parcel collection services in hundreds more communities across the UK.

The extension of the service is part of plans to invest in digital capabilities and collaborations which make the shopping experience even more convenient and closer to customers; where and when they want to shop.

Mark Matthews, Director of Innovation and Format, Co-op, said: “With our stores located at the heart of local communities, choice, ease and convenience is at the very core of our approach. We continue to look for new ways to innovate and expand access to products and services conveniently, and by working together we can offer further flexibility and choice to meet consumer needs, conveniently."

Andrew Murphy, Partner & Executive Director of Operations at the John Lewis Partnership said: “Throughout the Covid-19 pandemic, we’ve seen a significant shift to online shopping and expect this trend to continue. As a result, we are dedicated to providing more choice when it comes to how our customers receive their purchases, helping our customers shop how and when they want us. This includes providing more locations for collection and returns for online shopping.

"The Partnership is always looking for ways to reach new customers and support local communities, by providing access to the amazing range of products we sell, through convenient locations. Our customers love the ease and convenience Click & Collect provides which gives us the confidence to continue to invest in this area. Building on our already successful partnership with the Co-op, this extension will allow us to offer our Click & Collect service to double the number of locations across the country; enabling us to reach more of our existing loyal customers while engaging with new ones too.”

The phased roll-out of the John Lewis & Partners Click & Collect service to additional Co-op food stores started in July and is expected to be complete during September 2020, with 400 new Co-op stores are to be added to the 105 existing Co-op communities in which the service is already available in towns and cities across the UK.

Customers can also access John Lewis Click & Collect at all 50 John Lewis shops, 326 Waitrose branches and 12 Booths locations across the country.

Further information:
Andrew Torr
Co-op Press Office
M: 07702505551

Aimi McNeill
Co-op Press Office
M: 07739657585