Co-op introduces stricter measures to protect colleagues and customers

26 March 2020

Co-op has, today, introduced new measures to enforce social distancing in stores, in a bid to protect customers and colleagues from the spread of Coronavirus.

The community retailer backs the Government’s request for tighter in-store protocols and has introduced a range of measures across its 2,600 stores including floor markers which will define a one metre distance throughout the store, in front of kiosks and two-metre spacing for customer queues.

As a convenience retailer, Co-op is committed to serve its customers and communities and will aim to limit the number of customers in the store at any one time as well as reducing the number of tills open, to allow greater distance between customers.

Chris Whitfield, Co-op Chief Operating Officer said: “The safety and wellbeing of our colleagues is our priority and we fully support the need for social distancing. We have introduced a number of measures in store, which will be reviewed on a daily basis, and we thank our customers for their understanding and support.

“We are immensely proud of our frontline colleagues and the work they are doing at this unprecedented time to serve our customers, members and local communities but we urge our customers to follow the Government advice to only shop for essential items and to be considerate of others when they are shopping.”

To further encourage the message to stay at home, Co-op stores will also have reduced opening hours which will give colleagues time to re-stock and is encouraging contactless shopping where possible to reduce the handling of cash and speed up checkout with minimal contact.

The retailer has also taken immediate steps to help front-line colleagues follow all precautions advised by NHS and PHE and have built in additional working hours for store colleagues to undertake more frequent hand washing throughout the day. Additional hand sanitiser, antibacterial wipes and soap have been provided to all stores and they are all following upweighted, rigorous cleaning protocols of the store and all fixtures.


For more information please contact the press office
Kirsty Rushby
PR Manager