Co-op partners with Royal Mail to roll-out Parcel Lockers
06 June 2025
• Co-op is the first retail group in the convenience sector to host Royal Mail parcel lockers
• The lockers will provide a quick and convenient additional service for local communities at 100 Co-op stores
• The partnership is part of both Royal Mail’s and Co-op’s rapid expansion of convenient community locations for sending and collecting parcels
Co-op and Royal Mail have signed a partnership to rollout parcel lockers at the convenience retailer’s stores. The first ones will launch in summer, with plans for lockers at 100 stores.
The lockers will add an additional convenient service for the community at Co-op stores, allowing people to drop off pre-labelled Royal Mail parcels and returns 24/7. Collection will also be available at the lockers soon.
The lockers provide label printing, meaning customers simply need to pay for postage online and print the label by scanning a QR code at the locker, or request a QR code if they are returning a purchase.
Royal Mail’s prices start from as little as £1.55 online for a small parcel that fits through the letterbox.
Royal Mail launched its own parcel locker network in December to meet growing demand for convenient parcel drop-off and collection options from online shoppers and growing numbers of people selling on secondhand marketplaces.
Anna Malley, Director of Partnerships and Acquisitions at Royal Mail, said: “We are focused on rolling out lockers in locations that are as convenient as possible for our customers, so Co-op’s model of providing a hub for community services at its stores is perfect.
“Our customers are sending more and more parcels, whether that’s returning online purchases or selling secondhand clothing on marketplaces, so it’s crucial that we give them a wide range of options to do so. This partnership will help us to expand our network, creating even more drop off points.”
George Hayworth, Co-op’s Head of Online Development, said: “We are delighted to partner with Royal Mail, enabling Co-op to further expand its network of safe, secure and convenient parcel lockers. Co-op is focussed on developing added services and enhanced convenience – we aim to have the best small shops, and work to ensure our stores are a convenient destination for a range of services that meet local needs. Including growing our network of lockers to help residents, commuters and time-pressed consumers pick up or return parcels at a time that suits them, quickly, easily and conveniently.”
The move will take the total number of parcel lockers at Co-op stores to over 900, Co-op also partners with parcel locker operators Amazon, InPost, Quadient and Yeep.
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Notes to Editors:
About International Distribution Services plc
International Distribution Services plc is the parent company of Royal Mail Group Limited, the leading provider of postal and delivery services in the UK and the UK’s designated universal postal service provider. Royal Mail comprises the company’s UK and international parcels and letters delivery businesses operating under the “Royal Mail” and “Parcelforce Worldwide” brands. Through the Royal Mail Core Network, the company delivers a one-price-goes-anywhere service on a range of parcels and letters products. Royal Mail has the capability to deliver to around 32 million addresses in the UK, six days a week (excluding UK public holidays). Parcelforce Worldwide operates a separate UK network which collects and delivers express parcels. International Distribution Services plc also owns General Logistics Systems (GLS)
About Co-op
Co-op Group is one of the world’s largest consumer co-operatives, operating across food retail, funerals, insurance, and legal services. Owned by over 6 million active member-owners, Co-op exists to meet their needs and champion the causes they care about. With more than 2,300 food stores, 800 funeral homes and a wholesale business supplying around 6,000 additional outlets, Co-op employs 54,000 colleagues and generates annual revenues of over £11 billion. It is a recognised leader in ethical business and community-led programmes, creating long-term value for members and communities across the UK.
Further information:
Andrew Torr
Senior Press Officer, Co-op Press Office
M: 07702505551
E: andrew.torr@coop.co.uk