Cyber Incident: Further Update

14 May 2025

A spokesperson for Co-op said:

“Following the malicious third-party cyber-attack, we took early and decisive action to restrict access to our systems in order to protect our Co-op.

"We are now in the recovery phase and are taking steps to bring our systems gradually back online in a safe and controlled manner.

"In our Food business:

• "There will be improved stock availability in our Food stores and online from this weekend and we are working closely with our suppliers to restock our stores.

• "Our stock ordering system is now fully online, and we have switched all our orders back to the normal supply processes and systems.

• "All forms of payments including contactless, and chip and pin are working across our entire store estate.

"We’d like to thank all our colleagues, members, partners and suppliers for their support so far. We will provide further updates to our members as we continue to make progress from this cyber-attack.”

ENDS

Media Enquiries

Co-op: Russ Brady, 07880 784 442, russ.brady@coop.co.uk / Cat Turner, 07834 090 783, catherine.turner@coop.co.uk

Citigate Dewe Rogerson: Angharad Couch, 07507 643 004, angharad.couch@citigatedewerogerson.com