Impact of Storm Doris: Update from Co-op Insurance

23 February 2017

  • Insurer has received hundreds of calls and is helping customers affected by Storm Doris
  • Tripled number of colleagues currently answering customer calls
  • Any affected Co-op customers urged to call 0345 999 8888 to register any claims
  • Majority of claims relate to slipped tiles and property and vehicle damage due to falling trees and branches

With the impacts of Storm Doris being seen across the UK, Co-op insurance is expecting to see as many storm claims in the next two days, as it’s seen in the whole of 2017.

Jonathan Guy, Head of Claims at Co-op Insurance, said:

“Our priority is ensuring that our customers are safe and secure, as quickly as possible. The number of claims we have received due to the arrival of Storm Doris are in their hundreds, with the majority of claims being slipped tiles, and property and vehicle damage due to falling trees and branches.”

“To ensure we answer our customer calls as quickly as possible, we have tripled the amount of colleagues answering customer claims calls, and we will continue to assist any customers affected by the impact of these weather conditions, treating all storm and flooding claims as a priority.”

Jonathan continued.

“For all properties affected by the storm, we will offer our customers advice and guidance on how they can make their home secure and resilient. Wherever possible we will seek to offer this as part of the restoration process.

“Don’t put yourself in danger, but if it’s safe and you do have any neighbours who may need support, check to see if they need your help. If your property has been damaged by the bad weather, contact your insurer as soon as possible so that they can assess the level of damage and make the necessary arrangements to deal with your claim as they may also need to help you arrange alternative accommodation.”

Any Co-op Insurance customers affected who need to claim can call Co-op Insurance on our 24 hour claims line: 0345 999 8888.

Notes to editors:

For further information please contact:

Sarah Dawson
Press Officer – The Co-op Group
Tel: 0161 201 3444/07702506126

Jenna Moss
Press & Media Relations Manager – The Co-op Group
Tel: 0161 767 4354/07770 441 828

About Co-op Insurance

Co-op Insurance is a UK-based general insurer that operates principally within the personal lines segments of the motor and home insurance markets. The Co op Insurance underwrites the majority of business written, supplemented with some small lines of business where The Co op Insurance acts as a distributor or has a 100% reinsurance arrangement in place.