Matt Atkinson to leave the Co-op

31 March 2021

The Co-op has announced that after nearly four years as its Chief Customer and Membership Officer, Matt Atkinson is stepping down from his role at the end of June 2021.

Atkinson was charged with unifying the business around the Co-op brand and during his tenure there has been a step change in the positioning of key assets in support of the vision he was instrumental in creating.

Platforms across Data, Digital, Membership and Community have all undergone significant transformation and are now capable of meeting the ever-changing needs of customers and members. Atkinson has also made an important commercial contribution in helping to create a new insurance distribution business, successfully exiting the Co-op health venture and re-organising the Membership and Customer function.

Co-op CEO, Steve Murrells, said: “Matt has played a major role in galvanising and re-positioning our Co-op over the past four years and we owe him a huge debt of thanks for his co-operative approach and leadership during this time. We are saying goodbye to a great friend of the movement and we wish him well for the future.”

Commenting on the decision Matt Atkinson said: “The past four years have seen the Co-op continue to grow and regain its purpose as a differentiated business that clearly creates value with values at its core. I’m proud of the contribution I’ve been able to make and I’m leaving behind some incredible memories and a fantastic team. The Co-op is a special business and will always have a special place in my heart.”

As a result of this announcement, Ali Jones (Customer & Community Director) and Charlotte Lock (Data & Loyalty Director) will report directly through to Steve Murrells, from the end of June. Charlotte Lock will also pick up the additional responsibility for Digital Products and will also report into Shirine Khoury-Haq (CFO & Life Services CEO) and join her leadership team.


About Co-op The Co-op is one of the world’s largest consumer co-operatives with interests across food, funerals, insurance and legal services. Owned by over 4 million UK consumers, the Co-op operates 2,600 food stores, over 800 funeral homes and provides products to over 5,100 other stores, including those run by independent co-operative societies and through its wholesale business, Nisa Retail Limited.

Employing over 63,000 people, the Co-op has an annual turnover of £10 billion. As well as having clear financial and operational objectives, the Co-op is a recognised leader for its social goals and community-led programmes. The Co-op exists to meet members’ needs and stand up for the things they believe in.