7 July payment processing error in Co-op Food stores

10 July 2015

Due to a processing error customers who shopped with The Co-operative Food or used a petrol filling station on 7 July 2015 using a credit or debit card were charged twice.  We would like to apologise to all those affected, and reassure customers that refunds will automatically be made directly in to their accounts.

All refunds were processed by The Co-operative yesterday evening (Thursday 9 July). The amount will be credited to accounts dependent on the clearing processes of individual banks and customers should contact their own banks to determine when funds will be available.

We will also reimburse any customers who have incurred bank charges as a result of this error. These customers should contact our customer careline 0800 0686 727.